Discover answers to common inquiries with our website FAQ section.
How do I create an account?
To create an account, navigate to the ‘Login/Register’ button, where you will be prompted to input your email address then click register.
Where are you located?
We are located at Barcadera 5-F, while our store is conveniently positioned at Barcadera 5-C, directly across from Barcadera 5-F. For precise directions, please contact us at 5253444.
How can I contact customer support?
Total Quality Products
Main line: 5253444
WhatsApp line: 5921383
Email: info@total-services.net
Total Quality Services
Main line: 5253444
WhatsApp line: 5922875
Email: info@total-services.net
Human Resources
Main line: 5253444
WhatsApp line: 5922812
Email: hraua@total-services.net
Total Pool Services
Main line: 5253444
WhatsApp line: 5921383 (for products)
WhatsApp line: 5926383 (for services)
Email: info@total-services.net
Total CleanFix Septic and Plumbing Services
Main line: 5253444
Email: info@total-services.net
Pure Indoor Air Quality Solutions
Main line: 5253444
WhatsApp line: 5921383
Email: info@total-services.net
How can I place an order for delivery?
After adding you products to cart
What is the delivery cost?
For orders less than AWG 50, an additional fee of AWG 7.50 will be applied. However, orders exceeding AWG 50 qualify for free delivery.
How can I book an appointment?
Total Quality Services
Main line: 5253444
WhatsApp line: 5922875
Office: Barcadera -F
Human Resources
Main line: 5253444
WhatsApp line: 5922812
Email: hraua@total-services.net
Office: Barcadera -F
Total Pool Services
Main line: 5253444
WhatsApp line: 5921383 (for products)
WhatsApp line: 5926383 (for services)
Office: Barcadera -F
Total CleanFix Septic and Plumbing Services
Main line: 5253444
Office: Barcadera -F
Pure Indoor Air Quality Solutions
Main line: 5253444
WhatsApp line: 5921383
Office: Barcadera -F
Do you provide household service?
Through our company Total Quality Services, we specialize in offering one-time and deep cleaning services for households. For Total Pool Services, Total CleanFix, and Pure, we provide one-time and periodical household services.
How much does a service cost?
The pricing for our services depends on the size and condition of the surface. For a quicker pricing estimate, please send us a WhatsApp message at 5922875, along with a photograph and relevant information about the surface.
Are there any discounts or promotions available?
Individuals aged 60 and above receive a 10% discount on household products. For details regarding additional discounts and promotions, please feel free to reach out to us at 5921383.
What are your shipping options and delivery times?
We offer delivery service throughout Aruba. For business clientele, our delivery schedule is from Monday to Friday, between the hours of 9:00 AM and 4:30 PM.For individual or household orders, deliveries are scheduled for Tuesdays and Fridays, taking place between 9:00 AM and 4:00 PM. Kindly place your orders one day in advance for the following day’s delivery.
What payment methods do you accept?
Customers have the flexibility to make payments using cash or card swiping on delivery, or bank transfers. For those opting for bank transfers, it is essential to complete the transaction and provide proof of payment before our delivery truck departs.
Furthermore, for our valued business customers who place frequent orders, we offer the convenience of registering their businesses within our system, enabling them to enjoy a 30-day credit option.
What is your return/exchange policy?
To read our return/exchange policy, click the following link